Cancellation & Refund Policy

Last updated: [DD Month 2026]

1. Booking confirmation

Your reservation is confirmed once payment is received in full and you receive a confirmation message on WhatsApp or email. A booking held but not paid for is not guaranteed and may be released.

2. Check-in & check-out

Check-in is from 2:00 PM on your arrival date. Check-out is by 11:00 AM on your departure date. If you need an early check-in or late check-out, please contact us in advance on WhatsApp — we'll do our best to arrange it, subject to availability, but it cannot be guaranteed without prior arrangement.

3. Pricing & occupancy

Tariff is ₹900 per person, per night, based on the number of guests staying:

First & Second floors (3 BHK) — up to 15 guests.
Third floor (2 BHK) — up to 12 guests.

For any special arrangements, please contact us in advance on WhatsApp.

4. Cancellation & refund policy

All bookings are final once confirmed and paid. There is no cancellation window — no refund, partial or full, is available at any point after payment is made, regardless of how far in advance the request is made.

This is a strict no-cancellation, no-refund policy. Worth knowing before you launch: Razorpay/Instamojo KYC reviewers sometimes push back on a zero-refund policy and may ask you to soften it, and guests booking direct (vs. via an OTA with flexible cancellation) may hesitate without any safety net. If you'd like, I can add a single carve-out for "cancellation by Leela Stays" or force majeure only, while keeping guest-side cancellations fully non-refundable — let me know.

5. How this is communicated

This policy is shown at checkout, and guests must confirm they've read it before payment.
Booking confirmations (WhatsApp/email) will restate that the booking is non-cancellable and non-refundable.

6. Date changes

Date changes are not guaranteed and are offered only at Leela Stays' discretion, subject to availability of the same flat. Requesting a date change does not cancel the original non-refundable booking.

7. Early departure

If you check out earlier than your booked dates, the remaining nights are non-refundable, since the flat is held exclusively for you for your full booked stay.

8. If we need to cancel

In the rare case Leela Stays needs to cancel your confirmed booking (for example, unexpected building maintenance), you will receive a 100% refund, and we will help you find comparable alternative accommodation nearby if needed.

9. Force majeure

Even in cases outside either party's control — natural disasters, government-imposed travel restrictions, or similar — the booking remains non-refundable. At Leela Stays' discretion, a date change may be offered instead, but this is not guaranteed.

10. Contact for cancellations

WhatsApp: +91 93255 22996
Email: info@leelastays.in

This draft covers the terms Razorpay/Instamojo typically expect to see, but it isn't legal advice — it's worth having a local advocate glance over the final wording (especially the force majeure and gateway-fee clauses) before it goes live, given it will govern real money.